1. 7-Day Money-Back Guarantee
Uploadify offers a 7-day money-back guarantee on every paid storage plan. If, within seven (7) calendar days of your purchase, you decide the Service does not meet your needs, you are entitled to a full refund of the plan price you paid. No reason is required.
2. How to Request a Refund
Send an email to info@uploadify.org from the email address registered on your account, including:
- Your account username
- The transaction reference (from your purchase receipt) or the bank-transfer reference (e.g.
UPLD-42-X8K3M9) - The reason for the refund (optional but appreciated)
3. Eligibility
To qualify for a refund under the 7-day guarantee, all of the following must be true:
- The refund request is received within 7 calendar days of the original purchase
- You have not consumed more than 50 GB of bandwidth or storage activity during the period
- Your account has not been suspended, terminated, or warned for violating our Acceptable Use Policy or Terms of Service
- You agree to the deletion of all files stored under the plan upon refund
4. Processing Time
- Card payments (via Lemon Squeezy): refunds are issued to the original card. Funds typically appear within 5-10 business days, depending on your issuing bank.
- Bank-transfer payments: refunds are returned by wire to the account from which the original payment was received. Funds typically appear within 7-14 business days, depending on the receiving bank and country.
- You will receive an email confirmation when the refund is initiated.
5. Non-Refundable Cases
The following purchases are not eligible for a refund:
- Requests received more than 7 calendar days after the original purchase
- Plans purchased through promotional codes or discounted pricing labeled non-refundable at checkout
- Accounts terminated for violation of our Acceptable Use Policy (e.g. illegal content, copyright infringement, abuse, fraud)
- The free trial — no payment is made, so no refund is possible
- Renewals of an existing plan, where you have already used the original plan beyond 7 days at full satisfaction
6. Chargebacks & Disputes
If you have a billing concern, please contact us first at info@uploadify.org — we resolve almost all issues within 48 hours. Filing a chargeback with your bank before contacting us may result in the immediate suspension of your account pending dispute resolution.
7. Partial Refunds & Prorations
After the 7-day window, plans are non-refundable as a matter of policy. However, in genuine cases of prolonged service outage (greater than 48 consecutive hours and confirmed by us), we may, at our sole discretion, issue prorated credits or partial refunds. Contact us with details.
8. Contact
For any refund-related question, write to info@uploadify.org. Responses within one business day.